Exchanges and Returns

POi BO accepts returns of purchases within 14 days from the delivery date in Italy provided that the items are returned in the original packaging, with tag and in unused conditions.

We do not accept returns for products without tags, worn, stained or washed items.

For countries outside Italy, shipping costs for exchanges and returns are the responsibility of the user.

That's how:

1. Download and complete the RETURN FORM and send it by email to support@poibo.net .

2. Print and apply the return label that you will receive via email to the package containing the item to be returned.

3. The courier will come to collect the package at the address you indicated.

In case of exchange , indicate the new size and/or color among those available. We will reserve the new item for you and, as soon as we receive your return, we will ship it to the initial address, at no additional cost. It is possible to make only 1 exchange per order.

Any exchange of a promotional item will incur a management cost of €12 to be paid by the customer.

In the event of a return with a refund request, there will be a deduction of €10 to cover shipping costs, and €2 per item for product management and packaging costs. The refund will be credited to the same payment method used for the purchase.